FAQ

Q: Are these skincare products suitable for all skin types?
A: Our affordable skincare series adopts mild and gentle formulas with low irritation and high compatibility, designed to adapt to most common skin types including dry skin, oily skin, combination skin, and neutral skin. The formula abandons irritating ingredients, effectively avoiding excessive skin burden and adverse stimulation. For sensitive skin, the mild non-adding formula reduces sensitivity risks and can relieve daily skin dryness and redness. Each skincare product focuses on basic daily skincare functions such as hydration, moisturization, oil control and soothing, without excessive efficacy components, ensuring safe and stable daily maintenance for all skin types and suitable for long-term continuous use. 
Q: Are the skincare formulas safe and non-irritating?
A: All our skincare products undergo strict ingredient screening and repeated skin safety testing, free of harsh alcohol, artificial pigments, excessive fragrances, and harmful chemical additives. The plant-based mild formulas are skin-friendly and non-irritating, conforming to international cosmetic safety standards. Every batch of products passes microbial detection and formula stability testing to ensure no deterioration, no irritation, and no harmful substance precipitation during the valid period, guaranteeing safe daily facial skincare use. 
Q: Can these products improve common skin problems?
A: Our daily skincare products target universal basic skin problems, effectively improving dry and rough skin, tightness after cleansing, excessive oil secretion, dull skin tone, and fragile sensitive skin. Long-term standardized use can balance skin water-oil ratio, repair mild damaged skin barriers, lock skin moisture, and make skin delicate, smooth and stable, meeting daily basic skin maintenance and skin condition improvement needs. 
Q: Will there be color difference between real products and pictures?
A: All skincare products are professionally photographed and high-precision color-calibrated to restore real product texture, liquid color, and bottle appearance. Slight visual differences caused by different display device resolutions, ambient light intensity, and shooting angles are normal and will not affect product formula safety, skincare efficacy, and usage experience. 
Q: Can I cancel or modify my order after payment?
A: Customers can apply for order cancellation or information modification within twelve hours after successful payment, provided that the order has not been sorted, packaged, and dispatched by the warehouse team. Once the packaging and anti-leakage sealing process starts, orders cannot be modified or canceled to ensure standardized cosmetic logistics arrangement and orderly overall order management. 
Q: What should I do if products are damaged or leaked during transportation?
A: If received skincare products have bottle breakage, liquid leakage, packaging damage, formula overflow, or contamination caused by transportation collision and extrusion, customers need to submit feedback and provide real product and packaging photos within forty-eight hours after delivery. We will quickly verify the actual situation and provide targeted solutions in accordance with the official return and exchange policy. 
Q: How long does shipping take and how to track orders?
A: Domestic shipping takes four to seven business days after warehouse processing, while international shipping takes ten to eighteen business days due to customs clearance procedures and cross-border logistics scheduling. After shipment, the system will automatically send an exclusive tracking number for real-time online logistics inquiry. 
Q: How to store skincare products daily?
A: Store all skincare products in cool, dry, and ventilated indoor environments, avoiding long-term direct sunlight exposure and high-temperature humid environments to prevent formula oxidation, deterioration, and efficacy attenuation. Keep bottle caps tightly closed after use to avoid dust and bacterial contamination, and use up the products within the valid period to ensure optimal skincare effect.